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Travel

Travel agents get it wrong on Atol

The collapse of Monarch Airlines has emphasised the importance of Atol protection. Anyone who booked a package holiday with Monarch will be fully refunded by the government backed scheme, while...

Monarch Airlines goes into administration

Monarch Airlines has cancelled all flights after going into administration overnight. The collapse leaves around 110,000 passengers stranded abroad, with 300,000 future bookings cancelled. The airline had been in financial...

Ryanair reluctantly bows to pressure over rerouting and cancellation compensation

Ryanair has bowed to pressure from Which? and the Civil Aviation Authority (CAA), and confirmed that passengers on its cancelled flights have the right to be rebooked on other carriers....

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New Ryanair flight cancellations ‘effectively cancel Christmas’

UPDATE Ryanair faces enforcement action from the Civil Aviation Authority following another wave of flight cancellations. The airline cancelled an extra 18,000 flights between November and March – taking the...

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Ryanair flight cancellations: What to say

Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff. The budget airline claims it ‘messed up’ the scheduling of...

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Ryanair cancellations and your compensation rights

Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff. The budget airline claims it ‘messed up’ the scheduling of...

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Car hire contracts catch out customers

Car hire customers are falling foul of unexpected and unclear contract terms, according to new research by Which? Travel When we looked at more than 40 contracts from 18 car...

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Flight compensation and the airlines that won’t pay

Passengers who challenge airlines over compensation for denied boarding or delays have their complaints upheld in over half of cases, according to statistics seen by Which? Travel. Fliers who aren’t...

Which? tells British Airways to pay up on compensation

The more than 75,000 passengers affected by bank holiday disruption on British Airways will need to lodge complaints with the airline to get the compensation they are legally entitled to...

A quarter of all flights delayed

Less than 75% of flights arrive on time according to new analysis of more than 850,000 flights by Which? Canadian leisure airline Air Transat, Icelandair and Norwegian airlines languished at...

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