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Which? briefing - Better protected? The consumer landscape reforms

The consumer landscape reforms affect the organisations and the responsibilities for consumer enforcement. They began in 2012 with the creation of the Competition and Markets Authority

In 2014 we published a report setting out concerns that the reforms were failing to tackle the main issues affecting local authority enforcement, and were instead likely to exacerbate them.

Our concern was about the greater reliance the reforms were placing on local authority Trading Standards Services at a time when many local authorities were dramatically reducing their resourcing for such services. This report warned that that this risked undermining the basic consumer protection many people expect and set out a number of actions required to mitigate this risk.

See our full report:

Which? Briefing - Better Protected? The consumer landscape reforms 179 Kb