Our Customer Service Centre in Hertford receives anything up to 6,000 calls a day, mainly from our own customers who subscribe to our offline and online publications or to Which? Legal Service.
We have a range of people working here. But it’s not just the Customer Service team that goes the extra mile; our support teams in Operational and Processing departments have an equally valuable role to play in ensuring we deliver a seamless service.
Full and part-time Customer Service Advisers, working in teams of 12 headed by a Team Leader, are the voice of Which? They maintain our renowned reputation for independent, impartial advice, dealing with an incredibly diverse range of enquiries from consumer rights to the current Which? Best Buy verdict. We also have specialist roles in our resource planning and analysis teams as well as the marketing information team, they specialises in turning marketing initiatives into offers that we can promote.
Naturally, we’ll equip you with the knowledge to engage confidently with customers – we also offer accredited in-house training such as City & Guilds Level 1 Introduction to the Contact Centre Industry and Levels 2 & 3 Certificate in Contact Centre Skills. But in our fast-paced, changing environment you’ll need flexibility, commitment and a ‘can do’, solutions-orientated approach.
In return, we’ll make sure you feel fully involved in the business. Whether it’s with incentives to encourage sales targets or customer service delivery, or prizes to say thanks for a job well done or for improving processes, we’ll value your contribution. We work as a team, so you can expect support from your colleagues as well as from your manager.