Broadband satisfaction
Just two companies - Waitrose and Zen - performed to Best Buy standards. But Madasafish, Utility Warehouse and Nildram are also worth considering.
Just two companies - Waitrose and Zen - performed to Best Buy standards. But Madasafish, Utility Warehouse and Nildram are also worth considering.
Over 13,000 Which? members with broadband responded to our online survey in November 2007 – take a look at how your broadband provider compares to others for overall customer satisfaction using the charts below.
We've rated nearly 30 broadband ISPs for ease of setup, connection and reliability, value for money, customer service and support. You can see a full breakdown of how ISPs did for each aspect by using our 'Compare products' feature or clicking on the company link at the bottom of the Overview page.
| Broadband customer verdicts | |
|---|---|
| Provider | Customer satisfaction score % |
| AOL |  |
| BT | |
| Bulldog | |
| Demon | |
| Eclipse | |
| Freedom 2 Surf | |
| Force 9 | |
| Global | |
| Homecall | |
| Kingston Communications | |
| Madasafish | |
| Metronet | |
| Nildram | |
| One Tel | |
| Orange | |
| Pipex | |
| PlusNet | |
| Sky Broadband | |
| Supanet | |
| Talk Talk | |
| Tesco | |
| Tiscali | |
| ToucanSurf | |
| UK Online | |
| Utility Warehouse | |
| Virgin Media | |
| Waitrose | |
| Zen Internet | |
This is just a sample of what you can learn
in the full report. All of the pages marked
contain content that is exclusively for
subscribers. If you are a subscriber, please
log in. If not, why not sign up now?
Try Which? to access all our reports, guides and interactive features - just £1.00 for 30 days
Get instant
access to
product reviews
with a 30 day
£1.00 trial