Ever been frustrated by a garage overcharging? A shop selling faulty goods? A holiday that doesn't live up to the brochure's claims? Inexplicable debits from your bank account? Knowing how to write a letter of complaint will stop you feeling helpless when you know you are in the right.
The new and expanded edition of this guide, formerly 160 Letters that Get Results, provides carefully worded model letters for dealing with a wide range of service providers, from financial institutions and mail-order companies, to doctors and solicitors.
This invaluable guide explains your rights for each kind of problem and the obligations of the individual or organisation serving you, together with a summary of the relevant legislation and details of proposed changes in the law. Solving common consumer problems through tried-and-tested methods, the letters are written in the language your solicitor would use if acting for you.
The book covers:
With this book by your side you can fight back effectively and no longer have to take no for an answer.
