Airlines and airports
Long haul airlines rated
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Discover which airlines are rated best for long-haul flights. We asked thousands of holidaymakers to rate their choice of airline for seat comfort, punctuality, value for money and more.
Choosing a reliable airline that provides good service, a comfortable in-flight experience and value for money is vital when you're taking a long flight. The results from the Which? airlines survey will help you choose the best.
Best long haul airlines
We’ve rated 16 leading airlines that fly long-haul routes, including British Airways, Singapore Airlines, Emirates and Virgin Atlantic. Unlock the table to find out:
- the three airlines that are Which? Recommended Providers
- how holidaymakers rated the airlines for factors including seat comfort, punctuality, value for money and the boarding process.
- the best-rated airlines to choose
- the lowest-rated airlines to avoid.
|Long-haul economy airlines|
|Brand||Seat pitch (inches)||Punctuality||Boarding||Seat comfort||Value for money||Customer Score|
Using the table: Star ratings are one to five, the more stars the better. A dash indicates we did not receive enough responses to provide a rating.
Seat pitch: The distance between two rows of seats, an indicator of legroom. Range based on economy seating only.
Punctuality: The percentage of members' flights that they reported arrived at their destination within 15 minutes of due time.
Boarding: The boarding process - waiting time, queues etc.
Cabin environment: Cleanliness, temperature and lighting.
Customer service: Airline staff on the ground and on-board the aircraft. Booking queries, complaints and aftercare service.
Food and drink: Range and quality of on-board catering.
In-flight entertainment: Quality of free Wi-Fi, ear phones, TV screen. Varies by aircraft.
Customer score: Combines overall satisfaction and likelihood to recommend the airline.
All ratings for economy class travel.
How we rate long haul airlines
In September 2015, members of the online Which? Connect panel took part in a survey about their experiences of flying in the previous year. We collected 9,791 responses relating to long- and short-haul flights. We asked members to rate their experience on aspects such as seat comfort, punctuality and the boarding process. We need a minimum sample size of 30 to report on an airline.