Best and worst shops
Best and worst high street shops
By Matt Clear
The best and worst high street shops of 2016, as voted for by thousands of shoppers - find out who's top of our table of 100 shops.
Our Which? annual shopper survey is the UK's biggest, and reveals what customers really think of the shops they visit. You can use our results to tell you everything you need to know about the experience of shopping in a store.
And you can trust our results, because they're based on the opinions of people who have recently shopped there.
We surveyed more than 10,000 shoppers from across the UK to tell you where is best to shop based on customers’ recommendations. Big-name stores, such as Debenhams, John Lewis, Marks & Spencer and Currys PC World, are included alongside smaller chains, such as Lakeland and Screwfix, plus independent stores.
The table below reveals the 100 best and worst shops, as rated by their customers. Our analysis also uncovered why the top-scoring shops do so well – you can use this to find the right retailer for your next purchase.
Only logged-in Which? members can view the full results and analysis below (listed in alphabetical order here). If you’re not already a subscriber, take a £1 trial to Which? to get instant access.
Table notes: Customer score is based on overall satisfaction with the shop and how likely people are to recommend it to a friend.
Survey of 10,006 members of the UK public in February 2016.