Best and worst online shops
By Matt Clear
Find out which websites shoppers love and hate in our table of the best and worst online shops.
We've quizzed thousands of shoppers on their opinions of the best and worst online shops they've used - and now we can reveal the results.
Every year, Which? surveys thousands of people about their experiences of online shopping, so you know which retailers you can rely on.
Our results include big names such as Amazon, John Lewis, Marks & Spencer and Argos. They also include specialists such as Toolstation and Screwfix.
Only the shops that customers think are the very best get a high customer score. So if you want convenient delivery times, good prices and a great range of products, you can use our results to choose the best online shops - and avoid the worst.
The table below reveals the 100 best and worst online shops for 2016, as voted for by more than 10,000 people.
Using the table
Sample sizes: Sample sizes are in brackets.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend.