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Broadband provider reviews

TalkTalk broadband review

By Jon Barrow

Article 8 of 12

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We surveyed thousands of broadband users so can tell you everything you need to know about TalkTalk broadband - including whether to sign up for one of its deals.

TalkTalk has grown dramatically since it was founded in 2003 and is now one of the four biggest providers in the UK. However, that hasn't meant it's been one of the best broadband providers, with low customer satisfaction in the Which? survey a regular issue in the past. Has it managed to improve its service?

TalkTalk broadband review

In this in-depth review of TalkTalk broadband, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the technical support it provides.
  • Show how TalkTalk compares with all the other major internet service providers (ISPs), including BT, Sky and Virgin.
  • Report quotes from real TalkTalk broadband customers on their experiences.
  • Assess the equipment on offer from TalkTalk.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from TalkTalk customers.

To get all this information, try a £1 Which? trial.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and will help you avoid signing up for a deal you'll come to regret.

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TalkTalk broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop and the accolade is only given out to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important and so we only give the award to those companies that we feel charge a reasonable price for their services. If they charge too much then they're not eligible to be Which? Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers - discover which two providers impressed most in our latest survey.