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Broadband: Which? broadband satisfaction

Just two ISPs performed to Which? Best Buy standards. But several others narrowly missed Which? Best Buy status and are worth considering.

Which? broadband survey

More than 18,000 Which? members with broadband responded to our online survey, carried out in May 2008 – take a look at how your broadband provider compares to others for overall customer satisfaction using the charts below.

We've rated nearly 30 broadband ISPs for ease of setup, connection and reliability, value for money, customer service and support. You can see a full breakdown of how ISPs did for each aspect by using our 'Compare products' feature or clicking on the company link at the bottom of the Overview page.

Broadband customer satisfaction

Broadband customer satisfaction
Broadband ISP Customer satisfaction score
AOL Subscriber only content
Be Subscriber only content
BT Subscriber only content
Bulldog Subscriber only content
Claranet Subscriber only content
Demon Subscriber only content
Eclipse Subscriber only content
Freedom2Surf Subscriber only content
Karoo Subscriber only content
Madasafish Subscriber only content
Metronet Subscriber only content
Nildram Subscriber only content
O2 Subscriber only content
One.Tel Subscriber only content
Orange Subscriber only content
Pipex Subscriber only content
Pipex Homecall Subscriber only content
PlusNet Subscriber only content
Sky Subscriber only content
Supanet Subscriber only content
TalkTalk Subscriber only content
Tesco Subscriber only content
Tiscali Subscriber only content
Toucan Subscriber only content
UK Online Subscriber only content
Utility Warehouse Subscriber only content
Virgin Media Subscriber only content
Waitrose Subscriber only content
Zen Internet Subscriber only content

Your broadband frustrations

We asked respondents to our broadband survey what they found most frustrating about their broadband service. 

Your biggest bugbears are shown below.