Contents insurance: Features explained
What's covered?
Contents insurance covers you for what's inside the house
Contents insurance generally covers damage to your possessions due to fire, lightning, explosion or earthquake, theft (or attempted theft), riots or vandalism, storms or flooding, subsidence, falling trees, moving objects (such as a cars hitting your home) and escaping or leaking water or oil (from a tank or pipe, say).
Contents insurance also usually covers:
- Your legal liability as occupier of the house, eg if a visitor has an accident and injures themselves
- Cost of accommodation and storage if you can't live in your home because of damage (eg fire, flooding etc)
- Some accidental damage to stereo equipment, TVs, computers, DVD players and any glass in furniture (eg a glass tabletop)
- Replacement keys and locks, and locksmith's fees if you lose or damage your keys
- Damage to TV and radio aerials, and satellite dishes
- Loss of food if a freezer breaks down
- Theft of cash from your home
- Contents of your outbuildings (although the amount of cover varies a lot from policy to policy and there may be lower limits for theft)
Optional extras
You can often pay for extra possessions cover. We outline the most common additions below.
Accidental damage
Standard contents policies include some cover for accidental damage - eg to stereo equipment and glass in furniture - but don't cover accidental damage to goods or furnishings.
For an extra premium (typically between £20 and £100), you can extend cover to these items. This can be useful if, say, you have young children. But if your household is less active, accidental damage cover might not be worth paying extra for.
Personal possessions (all risks)
Personal possessions is another extra cover you can add to your contents policy (sometimes called 'all risks' cover). It covers loss of your possessions away from home, eg a handbag or camera. There are restrictions on what's covered, so check with the insurer so that you know what you are paying for.
Legal expenses
This covers the cost of legal proceedings if you need to bring action or defend a claim. It typically covers the legal expenses incurred in most personal injury, consumer, property and employment disputes, as well as for any award of the other party's legal costs.
A few insurers include this cover as standard when you buy house insurance, but most charge an additional premium for it.
Common exclusions
In some cases, there will be a limit on how much you can claim. For instance, it's difficult to claim the full cost of stolen cash or for all your frozen food if your freezer breaks down.
Insurance for your downloads
New technology brings new concerns. If someone broke into your home and stole your mobile phone, laptop and iPod, would you be covered on your insurance policy for the cost of replacing your music, films, ringtones or software you'd downloaded?
High-value items may be subject to limited cover
Just under half the insurers we surveyed now include cover for digital downloads as standard. Digital downloads include music, mobile phone ringtones, television programmes, films, games, software and computer programs when stored on an MP3 player, desktop PC, laptop, mobile phone or home entertainment system.
See our reviews of downloads insurance to find a policy that'll fit all your needs.
High-value items
There is also usually a limit on the amount of cover for high-value items, such as jewellery or audio-visual equipment. If you have possessions of a particularly high value, check that they will be properly covered by any policy you're considering.
Some policies won't cover any liability arising from your business or trade if you are working from home.
Other common exclusions
- Losses due to theft if you've let or sub-let your house, unless there are signs of forced entry
- Damage (from, say, a leaking central heating system) when the house is unoccupied for more than a certain number of days, usually 30
- Cost of replacing an entire set (of furniture or units, for example) if only part of the set is damaged. You'll usually receive only the cost of replacing the damaged parts.
It's important to read the policy carefully to make sure it provides the cover you need and that you understand your responsibilities (such as locking doors and windows when you leave the property).
Policy choices
There are several different types of policy you can choose. It's important to go for the right one to make sure you don't end up out of pocket if you need to claim.
New-for-old vs indemnity
With new-for-old cover, the insurer either pays the full cost of repairing damaged items or pays to replace them with equivalent new items if they're stolen or destroyed.
Indemnity policies, on the other hand, deduct an amount for wear, tear and depreciation from any payout. Although an indemnity policy might be cheaper than new-for-old cover, we don't recommend them, because they could leave you much worse off if you have a large claim.
Sum insured vs bedroom rated
You can choose the level of cover you need in one of two ways. A bedroom-rated policy is based on the number of bedrooms your home has (often subject to a maximum amount of cover).
Alternatively, with a sum-insured policy, you work out how much cover you need, and the insurer calculates your premium on that basis. It's not always obvious which type offers the best value, so we suggest you get quotes for each before deciding.