Digital printing reviews: Know your rights
Photos come back looking like a dog's dinner? It may be the fault of the processor.
Photos not turning out as expected? Look for colour bias
Common problems
If you're not sure if it's your poor photography or the processor to blame, look for colour bias.
Simply check the colour of a part of the photo you're familiar with, such as a cloudy white sky. If you see unnatural colour, such as a heavy tint of yellow, red, blue or green, reject the photo.
Other common faults include under-printing (too dark), over-printing (too bright), and badly cropped edges or unsightly white borders.
Which? legal expert Peter McCarthy answers some of the most common questions about your rights and photo processors.
What should I do if I'm not satisfied with how my photos have been processed?
Under the Supply of Goods and Service Act 1982, the processor has to use reasonable care and skill and must use materials of satisfactory quality. If it doesn't and the photos are not of satisfactory quality, it will be in breach of contract.
Ask the processor to put its breach of contract right by reprinting the pictures correctly. If it gets it wrong again, ask for your money back and get the photos produced elsewhere.
If the second processor charges more than the first, you'd be entitled to ask the first to pay the difference.
What should I do if a company claims to have posted my photos but I haven't received them?
If the photos get lost in the post, the company hasn't fulfilled its contractual responsibilities.
Contact the company and give it a chance to put its breach of contract right by redeveloping the photos and sending them to you again.