Easy to use mobile phones: How to buy
Conventional vs specialist mobile phones
The main decision is whether to buy a standard easy-to-use mobile phone or a specialist one designed for older people. Specialist phones are undoubtedly easier to use, but have their own drawbacks (see FAQs).
Older people can often struggle to use complicated mobile phones
So unless you have a serious visual, hearing or dexterity impairment, you may prefer to stick with a conventional mobile phone handset.
Where to buy an easy-to-use mobile phone
You can buy conventional mobile phones from any number of outlets. If you’re buying a phone on a contract, you can choose to get it from the network or through a third party supplier like Phones4U, Dial a Phone and Carphone Warehouse. Pay-as-you-go handsets can now even be purchased from supermarkets.
You don’t even have to visit a store - it’s simple to order handsets online or by telephone. However it’s always best to try a mobile phone handset before buying it to make sure it’s easy to use.
You’re less likely to find specialist mobile phones on the high street. Instead dedicated retailers such as Matomobile offer a wide range of easy-to-use mobile phones or you can buy directly through the RNIB and RNID.
Mobile phone tariffs
Most specialist mobile phones can be bought for use with pay-as-you-go tariffs. However it can be difficult to find them on a contract, which offer better value to heavy users. And the mobile phones themselves are much more expensive than regular mobiles, which can now be found for under £20.
Mobile phone networks
When choosing the best network for your easy-to-use mobile phone, don’t just base your decision on price. Our latest survey found satisfaction with the different networks can vary greatly. Make sure you read our satisfaction survey results before making your choice.
Once you’ve picked a network, either on a pay-as-you-go tariff or a long-term contract, then check whether it provides any additional services that will help make your mobile phone easier to use. Most offer additional help, from free directory enquiries to large print bills, for customers that struggle with any aspect of mobile phone use.