Small energy companies
Green Star Energy
By Sarah Ingrams
Article 10 of 20
Green Star Energy
Green Star Energy, formerly known as Pioneer Energy, launched in 2013. It supplies gas and electricity to residential customers in Britain.
Green Star Energy is part of the Just Energy Group – a provider of energy solutions to residential and commercial customers across Canada and North America.
It sources 99.8% of its electricity from renewable energy across all its tariffs and also offers a green tariff, sourced from 100% UK-backed renewable electricity.
Green Star Energy has been offering very competitive fixed deals. You can find out how Green Star Energy's prices compare with your current deal by finding the cheapest gas and electricity with Which? Switch now.
Green Star Energy customer satisfaction
Green Star Energy comes eighth out of 23 energy companies rated by 8,917 members of the public in the annual Which? customer survey – the biggest of its kind.
Green Star Energy customer
"Good because it's a small company with a small team"
The table below shows the breakdown of Green Star's score from our latest survey.
|Green Star Energy survey results|
|Area of performance||Star rating|
|Customer service and complaints handling||-|
|Value for money|
|Bills (accuracy and clarity)|
|Helping you to save energy|
(Survey: October 2016, responses of 40 Green Star Energy customers.)
We didn't have enough responses from Green Star Energy customers to be able to provide a rating to 'Customer service and complaints handling.'
Find out how Green Star Energy compares with other energy companies – click to reveal the best and worst energy companies.
Which? verdict on Green Star Energy
Green Star customers mostly reflected positively on the clarity and accuracy of their bills. One customer commented that tariffs were 'clearly set out and easy to understand'. With another saying they contained 'just the information needed, not baffling loads of numbers'.
Green Star offers four tariffs, including an unlimited tariff. This is not a one-size-fits-all tariff; it is broken into three groups, depending on your energy use. Those in the higher use group will pay more each month.
When we investigated call-waiting times for energy companies, Green Star came out on the bottom of the pile. It had an average waiting time of more than 14 minutes to speak to a real person, and up to 27 minutes on our longest call.
Pros: Green Star Energy offers a competitive tariff and offers a 100% renewable energy option
Cons: Its unlimited tariff is not available across the country; it depends on your postcode. If your usage is too high, you won't fit into the tariff brackets. Green Star's call waiting times are the worst of all the companies in our snapshot investigation
Green Star Energy fuel mix
Where Green Star Energy gets its fuel:
- 0.08% Coal
- 0.07% Natural Gas
- 0.03% Nuclear
- 99.8% Renewable
- 1% Other
(Note: This information was correct January 2017.)
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