Best hearing aid providers
By Joanna Pearl
Article 2 of 7
Amplifon promises to help you get the very best from your hearing. But what do those who have bought hearing aids from Amplifon think?
Amplifon is one of the main hearing aid retailers in the UK, with a network of more than 200 branches and hearing-care centres in the UK.
We asked Which? members who've bought hearing aids from Amplifon to rate the firm for its product range, hearing aid prices, customer service and more.
Only logged-in Which? members can view the results of our customer survey in the table below. If you're not already a member, you can get instant access by taking out a £1 trial subscription to Which?.
|Amplifon hearing aids customer ratings||Star rating|
Scores and ratings are based on an online survey in September 2016 of 568 Which? members who had bought hearing aid(s) privately within the previous five years.
Customer score combines overall satisfaction and the likelihood that the person would recommend the provider to a friend.
Star ratings: appointments/waiting is based on ease of booking follow-up appointments, and waiting times; products and pricing is based on range of hearing aids offered, transparency of pricing and suitability of hearing aids; staff and service rates staff professionalism and knowledge, clarity of verbal and written information, customer service, and handling of questions and concerns; facilities rates retailer cleanliness, comfort and privacy.
To find out how Amplifon compares with other providers, visit our best hearing aid providers overview page.
Amplifon hearing aid prices
Find out the average price paid by Which? members for an Amplifon hearing aid and the costs of different levels of hearing aid across the board in our guide to hearing aid prices.
What do hearing aid customers think of the shop they bought from?
Below we've presented a mix of quotes from real customers about different hearing aid retailers including Amplifon. Find out which companies they were talking about by logging in:
'I suspect I could have paid less elsewhere. Didn't like the pressure afterwards to buy expensive insurance.'
'Excellent service. The examination and hearing test was very thorough. Follow-up service very good. Any problems/concerns dealt with promptly.'
'Value for money rated fair, but only because I was insistent and pushed very hard to get a very substantial discount.'
'A very friendly service, and I felt the company cared about its customers.'
'The hearing test room wasn't isolated from outside noise.'
'Very thorough test and examination. Supplied aids same day. Lost one aid at airport, replaced free of charge.'