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Best hearing aid providers

Boots Hearing Care/David Ormerod Hearing Centre review

By Joanna Pearl

Article 3 of 7

Put us to the test

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Boots Hearing Care promises the highest level of personal care, but how do Which? members rate its staff and service?

Boots Hearing Care is a major hearing aid provider, with around 490 branches in the UK.

We asked Which? members who've bought hearing aids from Boots Hearing Care or David Ormerod (which merged with Boots in 2013) to rate the firms on factors including hearing aid prices, customer service and facilities.

The results are in the table below. If you are a member, log in to see them. If you're not, you can get instant access by taking out a £1 trial to Which?

Boots/David Ormerod hearing aids ratings Star rating
Appointments/waiting Subscriber only content
Products/pricing Subscriber only content
Staff/service Subscriber only content
Facilities Subscriber only content
Sample size Subscriber only content
Customer score Subscriber only content

Table notes
Scores and ratings are based on an online survey in September 2016 of 568 Which? members who had bought hearing aid(s) privately within the previous five years.
Customer score combines overall satisfaction and the likelihood that the person would recommend the provider to a friend. 
Star ratings: appointments/waiting is based on ease of booking follow-up appointments, and waiting times; products and pricing is based on range of hearing aids offered, transparency of pricing and suitability of hearing aids; staff and service rates staff professionalism and knowledge, clarity of verbal and written information, customer service, and handling of questions and concerns; facilities rates retailer cleanliness, comfort and privacy.

To find out how Boots Hearing Care/David Ormerod compares with other providers, visit our best hearing aid providers overview page.

Boots hearing aid prices

You can find out the average price paid by Which? members for Boots/David Ormerod hearing aids, and the costs of different levels of hearing aid, in our guide to hearing aid prices.

What do hearing aid customers think of the shop they bought from?

Below is a selection of comments about all the hearing aid retailers in our survey. To find out which comments relate to Boots Hearing Care/David Ormerod, log in or take out a £1 trial to Which?

'I suspect I could have paid less elsewhere. Didn't like the pressure afterwards to buy expensive insurance.'

'Excellent service. The examination and hearing test were very thorough. Follow-up service very good. Any problems/concerns dealt with promptly.'

'Value for money rated fair, but only because I was insistent and pushed very hard to get a very substantial discount.'

'A very friendly service, and I felt the company cared about its customers.'

'The hearing test room wasn't isolated from outside noise.'

'Very thorough test and examination. Supplied aids same day. Lost one aid at airport, replaced free of charge.'

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