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Best hearing aid providers

Scrivens Hearing Care / The Hearing Company review

By Joanna Pearl

Article 7 of 7

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Scrivens Hearing Care says it provides the very best in hearing tests, digital hearing aids and local hearing care. Do its customers agree?

Scrivens Hearing Care is one of the main hearing aid providers in the UK, with more than 300 outlets. We asked Which? members who've bought hearing aids from Scrivens Hearing Care to rate the retailer for its prices, customer service, staff knowledge and more. 

If you're a Which? member, you can view the results in the table below by logging in now. If you are not already a member, you can get instant access to this and our comprehensive guide to hearing aid prices with a £1 trial to Which?

Scrivens/The Hearing Company customer ratings
Appointments/waiting Subscriber only content
Products/pricing Subscriber only content
Staff/service Subscriber only content
Facilities Subscriber only content
Sample size Subscriber only content
Customer score Subscriber only content

 

Table notes
Scores and ratings are based on an online survey in September 2016 of 568 Which? members who had bought hearing aid(s) privately within the previous five years.
Customer score combines overall satisfaction and the likelihood that the person would recommend the provider to a friend.
Star ratings: appointments/waiting is based on ease of booking follow-up appointments, and waiting times; products and pricing is based on range of hearing aids offered, transparency of pricing and suitability of hearing aids; staff and service rates staff professionalism and knowledge, clarity of verbal and written information, customer service, and handling of questions and concerns; facilities rates retailer cleanliness, comfort and privacy.

Hearing prices 

You can find out the average price paid by Which? members for a Scrivens Hearing Care hearing aid - and the costs of different levels and brands of hearing aid - in our guide to hearing aid prices. 

But what do hearing aid customers think of the shop they bought from? 

What the customers say

Here’s a mixture of quotes from real customers about different hearing aid retailers, including Scrivens Hearing Care. Find out which companies they were talking about by logging in:

'I suspect I could have paid less elsewhere. Didn't like the pressure afterwards to buy expensive insurance.'

'Excellent service. The examination and hearing test was very thorough. Follow-up service very good. Any problems/concerns dealt with promptly.'

'Value for money rated fair, but only because I was insistent and pushed very hard to get a very substantial discount.'

'A very friendly service, and I felt the company cared about its customers.'

'The hearing test room wasn't isolated from outside noise.'

'Very thorough test and examination. Supplied aids same day. Lost one aid at airport, replaced free of charge.'

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