Mobile phone reviews: Reliability
Our research shows that mobile phones are very reliable.
One brand clinches the top spot in our survey, with a commendable reliability rating of 99%, and most of the rest of the field isn't far behind. A couple of brands rank lower, but still have decent reliability scores.
It’s good to know that your mobile phone is likely to last no matter which brand you choose. When it comes to picking a specific model, things become a little more complex, so be sure to check the Which? mobile phone reviews to find the best phone for you.
Of course, there are times when things go wrong with mobile phones, and if you find yourself with a faulty product, it helps to know your rights as a consumer. Even when buying mobile phones online your purchases are typically covered by a warranty. The Which? guide to shopping online explains your rights for claiming a refund or a replacement for a faulty device.
| Mobile phone reliability | |
|---|---|
| Brand | Score |
| Apple |  |
| Blackberry | |
| HTC | |
| LG | |
| Motorola | |
| Nokia | |
| Sagem | |
| Samsung | |
| Sony Ericsson | |
| T-Mobile | |
Breakdown summary
The top three reasons why your machines break down: battery (11%), screen (9%) and sound on calls (7%).