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Best and worst supermarkets

Waitrose

By Matt Clear

Article 12 of 12

Put us to the test

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We asked hundreds of Waitrose shoppers what they think of its stores and website - find out how Waitrose compares with other supermarkets. 

Waitrose's first store opened in 1904 in west London, and it was bought by the John Lewis Partnership in 1937. 

Waitrose has more than 300 branches in the UK today.

Is Waitrose the UK's best supermarket?

We've surveyed thousands of shoppers to discover which are the best and worst supermarkets, as rated by their customers. More than 700 Waitrose customers rated Waitrose on everything from customer service to quality of food and pricing. 

Which? members can log in to unlock the table below and find out the overall verdict. You'll also see our list of Best Buy Waitrose products. We include Waitrose products in our food and drink taste tests, such as Champagne and cheese, and cleaning products, such as washing-up liquid and dishwasher tablets.

If you're not a Which? member, sign up for a £1 trial to get instant access to our full supermarket survey results, our Waitrose Best Buys, plus all the reviews on our website.

Waitrose
Products being in stock Subscriber only content
Range of products Subscriber only content
Quality of own-label products Subscriber only content
Quality of fresh products Subscriber only content
Offers Subscriber only content
Value for money Subscriber only content
Staff availability and helpfulness Subscriber only content
Ease of finding products Subscriber only content
Store tidiness Subscriber only content
Store appearance Subscriber only content
Queuing time Subscriber only content
Customer score Subscriber only content
 
Waitrose online
Ease of finding products Subscriber only content
Products being in stock Subscriber only content
Convenient delivery slots Subscriber only content
Substitutions Subscriber only content
Range of products Subscriber only content
Quality of own-label products Subscriber only content
Quality of fresh products Subscriber only content
Drivers' service Subscriber only content
Offers Subscriber only content
Value for money Subscriber only content
Customer score Subscriber only content

Which? members can log in to unlock our results.

Not yet a Which? member? Sign up for a £1 trial to access our results, see which Waitrose products are Best Buys and unlock all the reviews on our website.

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