Best and worst trains for delays


Best and worst trains for delays

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Best and worst trains for delays

Discover which UK train companies have the highest and lowest number of passengers reporting delays.

If there's one thing that's guaranteed to annoy train passengers, it's delays.

As part of our 2016 train satisfaction survey, we asked thousands of passengers whether they'd experienced a delay on their last journey. 

Arriva Trains Wales fared worst in our survey, with 31% of passengers saying their train was delayed.

At the other end of the scale, only 7% of Merseyrail passengers were left waiting. 

The table below shows you how all 22 companies in the survey fared in terms of delays. These figures will vary with official Network Rail stats on delays, which define 'on time' as within five minutes of schedule for a commuter service, or 10 minutes for long-distance.

Find out more: How to get cheap train tickets - our top 10 tips

Most and least delayed trains
Train company % of passengers delayeda
Arriva Trains Wales (111) 31%
First Great Western/Great Western Railway (424) 30%
Tfl Rail (75) 29%
Thameslink and Great Northern (355) 28%
Southern (746) 27%
Southeastern (716) 24%
London Overground (249) 24%
London Midland Trains (274) 23%
Northern Rail (403) 23%
Abellio Greater Anglia (526) 22%
Virgin Trains West Coast (166) 22%
Grand Central (64) 19%
East Midlands Trains (134) 19%
East Coast/ Virgin Trains East Coast (153) 18%
Scotrail (288) 18%
Hull Trains (74) 18%
South West Trains (940) 17%
Cross Country Trains (185) 16%
First TransPennine Express (139) 15%
C2C (175) 14%
Chiltern Railways (116) 14%
Merseyrail (200) 7%
Table notes: Sample sizes in brackets. a The percentage of passengers who experienced a delay last time they travelled with the train company.