Washer-dryers: How to buy
Do you really want a washer-dryer?
Choosing a washer-dryer certainly saves space, and can save money compared with separate machines from the same manufacturer. But it's also a compromise.
Although some of them wash clothes well, their drying ability doesn't match a decent tumble dryer - they're slower, less efficient and have smaller capacities.
They’re handy for households where drying is restricted to rainy days, or clothing that’s nicer when tumbled, such as underwear.
Where will it go?
Washer-dryers need to be plumbed in to the cold water supply and a drain, which limits where you can put them.
Where will your washer-dryer go?
Freestanding models are easy to fit under a worktop.
Built-in models hide behind a kitchen cabinet door giving a sleeker look, but there are fewer models to choose from.
Both types can make a fair bit of noise rinsing and spinning, and some are fairly noisy when drying, too, either from the noise of the motor, or from the movement of air and clothes inside the drum.
Track down a model
Place and order Many retailers, such as John Lewis and Currys, will order a model for you. If it's not in stock ask if a model can be transferred from another branch or whether it’s available to buy from their online catalogue. If you order via John Lewis you might be eligible for a free extended warranty.
Go Independent Smaller independent electrical stores normally pride themselves on being able to track down any model and might offer free installation as an incentive to buy with them.
Let them track down your local stockist
Call a helpline Many manufacturers keep lists of dealers to help customers find their machines in local stores. Use the contact information on at the bottom of our reviews to phone them.
Get on the web Online retailers can offer significant savings, but check delivery charges and customer reviews before clicking on ‘buy’.
Extended Warranties
You'll normally be offered an extended warranty as peace of mind. But we’ve done the sums, comparing the average repair cost of a range of products from our survey with the costs of extended warranties.
For a warranty to be of value, a machine would probably have to break down more than three times during the warranty period – something that’s very unlikely.
The manufacturer’s guarantee should cover repair costs in the first 12 months anyway. And after the guarantee has run out, you have your legal rights to fall back on. Depending on how old the machine is, you may be able to claim against the retailer for a repair or replacement.
Many manufacturers offer free extended warranties on selected models for up to 10 years or a extra 12 months cover on parts if you register with them.
If you want to take out an extended warranty then you have up to 30 days to purchase cover after your initial purchase. There's also a 45-day cooling off period when you can change your mind and get a full refund on an extended warranty.
Delivery and Disposal
Delivery charges are usually around £15 to £20.
Check with the retailer whether they will take away an old model for you and how much they charge.
Otherwise you’ll need to use your local council's service- either by organising collection (for which they might charge), or by taking the machine to your local tip, which should be free.
Installation
If you can’t tackle it yourself find a retailer that includes installation as part of their delivery package. Independents often offer this service as an incentive.
Machines need to be placed on an even surface to prevent noise and vibration. Use the adjustable feet to ensure the machine is level.
If the machine be on a suspended or floating floor such as tongue-in-groove then it's be best to mount the machine on a 2cm thick piece of wood cut to fit the width and depth of the machine and screwed to the floor (checking for pipework underneath first).