Advice Guide

Most reliable washing machine brands

by Adrian Porter Back to advice guides

Want a reliable washing machine? We've surveyed thousands of washing machine owners to find out which brands you can rely on, and which need to be avoided.

Most and least reliable washing machine brands

When your washing machine breaks, it's not just a mild annoyance - it can be a big disruption.

So when you buy a new washing machine, you need to be sure that it's going to last. To help you find out what the most reliable brands of washing machine are, we survey thousands of Which? members every year and quiz them about any problems they've had with their appliances at home. We use that feedback to create reliability ratings for each washing machine brand.

The table below contains reliability ratings for 12 major brands of washing machine, including Bosch, John Lewis Miele, Hotpoint, Beko, Siemens and LG. To be a Best Buy washing machine, a model must both score highly and come from a brand that has scored at least three out of five stars for reliability.

One well-known brand in this year's survey has a poor rating for reliability. As a result, we'll not make any of their washing machines Best Buys, unless they come with a free five-year warranty.

If a high-scoring model comes from a brand with a low reliability, or no reliability rating at all as we could not get enough responses, the only way we'll make it a Best Buy is if it comes with a free five-year warranty.

Which? members can find out which are the best and worst washing machine brands by logging in to unlock the table below. If you're not already a member, you can start a trial subscription for £1 and get instant access to the table and all of our online reviews.

Washing machine brands rated for reliability
Washing machine brands rated for reliability
BrandReliability ratingReliability score

Table notes
Which? connect survey of 5,326 members in September 2013
Sample sizes: Miele 622, Bosch 1,974, John Lewis 239, Beko 303, Indesit 145, Zanussi / Zanussi Electrolux 405, AEG / AEG Electrolux 165, LG 152, Siemens 203, Hotpoint 595, Whirlpool 97, Hoover 117


Member Content

Once you've discovered the best brand, go straight to our our in-depth washing machine reviews to find your next model.

How washing machines brands compare

Washing machines as a group are fairly reliable, getting 86% overall. That's higher than washer-dryers (78%) which have a reputation for being a bit problematic, but lower than tumble dryers (92%) - the most reliable type of laundry appliance.

93%The top score achieved by one of the washing machine brands in our reliability survey.

The brand that came at the bottom of this year's survey only managed a low reliability rating of 76%. As a result, we'll not make any of their high scoring washing machines Best Buys, unless they come with a free five year warranty.

Washing machine reliability scores are calculated by the proportion of a brand's machines that have faults, against those from the same brand that do not. The faults are weighted so more serious problems have a greater effect on the score. The resulting star rating shows a brand’s reliability when compared to others in that category. A brand needs at least 50 responses to get a score, but all responses contribute to the overall score. So that newer or older models do not influence the score unfairly, we adjust scores to account for age.

Common washing machine problems

This year we’ve heard from more than 5,000 of you about annoyances with your washers, such as odd smells coming from the drum, unusually noisy machines and damage to clothing. You've also reported serious faults that stop you using your washing machine, such as broken motors.

The most common washing machine problems are:

  • Balance/wobble of machine 12%
  • Bad smell 10%
  • Mould 9%

To solve these problems, watch our video guides showing you how to deal with the most likely causes:

We also have video guides about ashing machines that make strange noises, and what to to do if you have problems with the detergent drawer.

Washing machine reviews you can trust

Nobody goes to the same lengths that we do when testing washing machines. We see how washing machines deal with tough stains, such as ink, olive oil, milk and blood, to reveal which machines tackle the most common stains that you encounter - and we wash more than 1,750kg of laundry every year, making our laundry basket heavier than a car.

Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising and we buy all the products that we test ourselves, so our advice helps you to make the right choice first time and avoid costly mistakes.