About Npower
Npower is a wholly owned subsidiary of RWE Group, a German company. RWE Npower is one of the largest suppliers of gas and electricity to homes and businesses in the UK, with around 4 million customers. It also produces around 10% of the electricity used in the UK.
Npower was created when it combined the former electricity and gas supply business of MEB, Calortex, MEB Powerline, National Power Energy Direct and Independent Energy, Yorkshire Electricity and Northern Electric and Gas.
To compare Npower energy prices please visit Which? Switch or call 01992 822867 (Mon-Fri, 9am-6pm).
Npower fuel mix disclosure
All energy suppliers have to provide information about the mix of fuels they use to generate energy supplied to gas and electricity customers and its environmental impact.
Npower fuel mix
- Coal 29%
- Natural gas 55%
- Nuclear 2%
- Renewable* 12%
- Other 2%
* Wind, hydro and solar power
Contact Information
Customer service number for existing customer - 0800 316 3375
Customer service for switching customer - 0808 156 0056
Phone calls: Calling Npower on a 0800 number is normally free when you call from a land-line but charges may vary if you use a mobile. Calling Npower on a 0330 number will cost you no more than 01 or 02 numbers from land-lines or mobiles. If you get ‘inclusive minutes' with your package, calls on a 0330 number will be part of these.
Go Save
- Go Save is designed for customers who want to manage their account online and get a reward for doing so. The price you’ll pay is the same as our variable Standard electricity and gas tariff, with an extra annual discount of £5 per fuel (providing you sign up for paperless bills and use our meter read reminder service.
- Online account management only product.
| Go Save tariff history |
| | Dec 2010 | Jan 2011 | Aug 2011 | Jan 2012 | Oct 2012 |
| Avg. annual price | £1,272 | £1,156 | £1,177 | £1,138 | £1,247 |
Juice
- npower Juice is electricity that is 100% matched with renewable sources
- Juice has also recently been certified in line with OFGEM’s Green Supply Guidelines, as a tariff with genuine environmental benefits
- For every customer that takes Juice, npower makes a contribution of £10 every year into the Juice Fund. The fund is then used to support community based renewable generation projects which save at least 50kg of carbon dioxide emissions per Juice customer, per year, providing a real environmental benefit.
- Duel fuel customers paying by direct debit will receive a £105 discount paid annually (included in our calculations).
| Juice tariff history |
| | Dec 2010 | Jan 2011 | Aug 2011 | Jan 2012 | Nov 2012 |
| Avg. annual price | £1,271 | £1,166 | £1,187 | £1,149 | £1,258 |
Standard
- This standard tariff is flexible, so you can choose to pay by Direct Debit, cash, cheque or pay as you go if you have a prepayment meter.
- Dual fuel customers paying by direct debit will receive a £105 discount paid annually (included in our calculations).
| Standard tariff history |
| | Dec 2010 | Jan 2011 | Aug 2011 | Jan 2012 | Nov 2012 |
| Avg. annual price | £1,271 | £1,166 | £1,187 | £1,149 | £1,258 |
