Utilita customer satisfaction survey results

Overall Which? Switch customer score: 63%

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Utilita survey results
Area of performanceStar rating
Customer servicegood
Value for moneyexcellent
Helping you save energyn/a
Customer score63%

Utilita customer score

In October and November 2013 we surveyed 8,525 UK adults, who pay for their household energy, about their experience with their gas and electricity suppliers. For Utilita, we received 33 responses

Customer scores are based on overall satisfaction and likelihood of recommending to a friend. This survey is the largest one of its kind conducted in the UK.

For a full round-up of the Which? Switch energy satisfaction survey results, see our customer satisfaction survey results page.
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