What if I change my mind?
When you decide to switch energy supplier using Which? Switch we'll send you an email to confirm your details are being sent to your new chosen supplier.
You'll have a cooling off period of between seven and 14 days from receiving the email during which you can change your mind without incurring a penalty. The length of the cooling off period varies according to the energy supplier.
In many cases a clear written contract will be sent for you to sign, but in some cases (eg with some online tariffs) it won't. You can always call the energy supplier to check for yourself what will be sent and when.
If you cancel a contract we suggest you do so in writing and keep a copy of your letter. If you choose to contact the energy company by telephone, make a note of the conversation and who you spoke to.
You're bound by a contract's terms and conditions once you've agreed, so read the small print carefully to make sure you understand it and are happy with its terms. You're asked to read and accept the terms and conditions of an energy supplier before you can switch with Which? Switch.
Your new supplier will let your old supplier know you are switching.
Some fixed and capped energy tariffs impose cancellation fees. If you're on a fixed or capped energy plan, check your existing terms and conditions for more information. If you don't have these to hand, your current energy supplier will be able to advise you.
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