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Sky broadband review

We ask thousands of broadband customers about their experiences so we can tell you exactly how Sky’s customers rate its service, and how it compares with other broadband providers.

Sky was already one of the biggest broadband providers in the UK before it took over rivals O2 and Be in 2013. It offers a wide range of packages, but Sky hasn’t always rated highly with its customers in the Which? survey. How does it do this time round?

In this guide we'll show you:

  • The full results of our latest survey, with ratings for all the major providers including BT, TalkTalk, Sky and Virgin Media.
  • Which three ISPs we rated as Recommended Providers.
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more.
  • Individual overviews of each provider, revealing everything from the deals they offer to the levels of complaints about them.
  • Lab reviews of the equipment they supply.
  • Quotes from real customers on their experiences.

You can also find your ideal package by comparing all the latest broadband deals.

To get all this information try Which? for just £1. We'll tell you exactly what you need to know about all the UK's biggest broadband providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

Sky broadband satisfaction survey results
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)
Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content

 

What makes a Which? Recommended broadband provider?

Which? Recommended Providers are the cream of the crop and the accolade is only given out to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important and so we only give the award to those companies that we feel charge a reasonable price for their services. If they charge too much then they're not eligible to be Recommended Providers, whatever score they receive in the survey.

Our latest survey In December 2014 and January 2015 we surveyed almost 2,000 members of the public about their experience with their broadband provider. We report on all companies with at least 30 survey responses - this enabled us to rate 11 different ISPs.

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