Broadband providers Plusnet broadband review


Plusnet broadband review

Plusnet takes pride in its down-to-earth, friendly customer service, but is its broadband speed and connection reliability up there with the best broadband service providers?

We surveyed thousands of broadband, phone and pay TV customers to find out if they'd recommend Plusnet to their friends and family.

In this guide we'll show you:

  • The full results of our latest survey, with ratings for all the major providers including BT, TalkTalk, Sky and Virgin Media.
  • Which two ISPs we rated as Recommended Providers.
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more.
  • Individual overviews of each provider, revealing everything from the deals they offer to the levels of complaints about them.
  • Lab reviews of the equipment they supply.
  • Quotes from real customers on their experiences.

You can also find your ideal package by comparing all the latest broadband deals.

To get all this information try Which? for just £1. We'll tell you exactly what you need to know about all the UK's biggest broadband providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

Plusnet broadband satisfaction survey results
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)
Subscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content


What makes a Which? Recommended broadband provider?

Which? Recommended Providers are the cream of the crop and the accolade is only given out to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important and so we only give the award to those companies that we feel charge a reasonable price for their services. If they charge too much then they're not eligible to be Recommended Providers, whatever score they receive in the survey.

Our latest survey In July 2015 we surveyed almost 2,000 members of the public about their experience with their broadband provider. We report on all companies with at least 30 survey responses - this enabled us to rate 10 different ISPs.

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