Desktop PCs: Reliability
To find out which tech brands are the UK’s favourites, every year we ask thousands of Which? members to tell us about the technology products they own – from how happy they are to recommend a brand, to how reliable the products are once they’re home.
Read our expert Which? reviews of the best all-in-one PCs.
Best desktop PCs for reliability
A good PC can last you longer than any other computing device, with additional card slots offering you the opportunity to upgrade the PC rather than replace it completely in order to keep up with the fast pace of technology. But some PC brands are more prone to problems than others, with common issues covering everything from a hard disc failure to a frozen screen. A new PC is a substantial investment and our survey will help you choose a brand that you can rely on.
In our survey we cover all the major brands, such as Compaq, HP and Dell, as well as Apple, asking thousands of Which? members if their machine has needed to be repaired and why.
Based on a survey of 11,757 Which? members in August 2014. Reliability score is based on models purchased in the last five years. Previously owned models are also taken into account for those who purchased their current model to replace one with a fault. Customer score is based on satisfaction and the likelihood of recommending the brand to a friend.
Common desktop PC problems
From our survey of PC owners, out of all of the Desktop PCs that experienced a problem - whether it was repaired or not - these were the top three issues.
- Screen started freezing (13%) - low or faulty RAM (memory) could be the cause.
- The hard disk failed or stopped working properly (10%) - this could be caused by faulty or worn parts inside the hard drive.
- It won't boot up (8%) - this could be an issue with the hardware if it won't come on or the operating system if it gets stuck during the boot process.
Desktop PC reviews
Our reliability surveys help Which? to uncover common PC problems that can affect owners over time. Combined with our extensive lab tests, this means we can recommend the best PC for you to buy.
We put all-in-one-PCs through 250 individual tests, including screen and sound quality, how quickly it can perform simple tasks such as web browsing and transferring files and how well the memory holds up when performing demanding tasks.
Which? is independent - we work for you, the consumer, so you can be sure that our product recommendations are influenced only by our test results. We don't take advertising and we buy all the products that we test, so our advice helps you to make the right choice and avoid costly mistakes.