Broadband: Compare features & prices
BT Total Broadband Option 1 review
http://www.which.co.uk/technology/broadband-tv-and-phone/reviews/broadband/bt-total-broadband-option-1/review/
BT is the biggest, and best-known, name in UK telecoms - surely this would make it a dab hand at providing home broadband? We surveyed Which? members to see how satisfied they were with their BT broadband, and how it compares to rivals like Sky broadband and Virgin Media.
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| Test criteria | Rating |
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| Overall | |
Ease of set-up
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Value for money
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| Help and support | |
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Customer Service
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Telephone technical support
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Online technical support
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| Connection | |
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Reliability of Connection
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Connection speed
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Help
Ease of set-up
How well the ISP did for ease of set up in our latest customer satisfaction survey.
Value for money
How well the ISP did for value for money in our latest customer satisfaction survey.
Customer Service
How well the ISP did for customer service in our latest customer satisfaction survey.
Telephone technical support
How well the ISP did for overall broadband telephone technical support. If there are no stars, we didn't have enough responses to rate the provider on this aspect.
Online technical support
How well the ISP did for its overall broadband online technical support. If there are no stars, we didn't have enough responses to rate the provider on this aspect.
Reliability of Connection
How highly the ISP was rated for reliability of connection in our latest customer satisfaction survey - this rating combines both reliability of connection and frequency of connection problems.
Connection speed
How highly the ISP was rated for speed of connection in our latest customer satisfaction survey.
