Broadband: Compare features & prices
BT Total Broadband Option 3 review
http://www.which.co.uk/technology/broadband-tv-and-phone/reviews/broadband/bt-total-broadband-option-3/review/
BT is the biggest, and best-known, name in UK telecoms - surely this would make it a dab hand at providing home broadband? We surveyed Which? members to see how satisfied they were with their BT broadband, and how it compares to rivals like Sky broadband and Virgin Media.
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Posts (6)
 wrote: | SloeGin wrote: poor value and unstable   I use this service because until very recently BT were the only ISP to offer unlimited downloads in my area. I am still on the 'wet string' service because that it all the BT wholesale offers here and there is no unbundling, that means that whichever ISP I select I get the same rubbish. Within that service the BT ISP service is much as expected, fairly stable provided that you use you own router, like the use of Openzone wifi when out & about. Main issue is that the service periodically drops to a 2Mbs profile. Customer services try to be helpful & polite but it is a repeat problem & they still insist on running through their script. It gets fixed in the end but takes far longer than it should.when the service works, it's fine. I would be happier if the service cost better reflected the low grade of the underlying service. Pros: Cons:
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| wrote: | Shortbreak wrote: Disappointed! I signed up for BT Broadband Option 3 in September last year specifically because of requiring Fibre Optic Broadband which had been promised by 'end of September'! Guess what, still wating with the latest promise being 'by the end of March'. I am told Option 3 will eventualy give me 'Infinity', when will BT 'go beyond'? Pros: Cons:
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| wrote: | 2011-08-12 08:04:34.303 wrote: sadman TheBT Home Hub Option 3 is so unbelievably incapable of presenting theservice advertised that there should be a Legal Challenge to its survival in the marketplace.Promises are not kept "phone back" does'nt happen,in spite of re-assurances aplenty. Two and a half years of abject misery.This morning took me two hours and ten mins with "Updating" To get my bt connection.Promises but no action.Am losing my signal right ...now..... Pros: Cons:
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| wrote: | Bankie wrote: Why does everything have to be so complicated I am at the moment browsing Which with a view to change my ISP but after reading what these two users report of BT which I was leaning towards I have changed my mind, I may be better off keeping what I have (TT) who don't get a great review, at least I know what I have at the moment, not terrific but pretty solid on the connection front.TT customer service is non existent, but as I generally only require basic connection, I will have to think strongly before I jump. Pros: Cons:
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| wrote: | teddybearman wrote: Dire Customer Service In fact, to say Customer Service is dire is quite possibly a compliment. Generally, the actual connection and speed is fine, but should anything go wrong, then you are left high and dry. There is absolutely no point phoning Customer Services to find someone who knows what they are talkingabout. I have had more wrong advice from BT than I've had hot dinners (more of a dogs dinner in their case) and now they are trying to connect and bill me for something their Engineer tells me he can't actually install. Broadband Option 3, which is what I'm using, despite them thinking it's a different package is overpriced, although I've been quoted 3 different prices by the Customer Service Team, so I'm not actually sure what they are charging. I think it's around £25.00 per month. Maybe that's why they call it Option 3, because they quote you 3 different prices for it. Using the online "Fix" service for email connection (which drops out for a period and is then OK again and so it goes on) can be interesting. My advice to "Fix" this is to shut your computer down after logging out, and come back and try again later. All in all, the service is laughable really. Pros: Cons:
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| wrote: | Evertonaremagic wrote: Customer Service abysmal The service itself is pretty stable but recently it went from intermittent to non existent. Dreadful service, and call centre staff agreed with me the service I got was "poor". They did everything they could to prevent me from getting to a customer services person, one call centre guy told me "there is no complaints department". I also had very poor advice about replacing a hub phone when the original stopped working. They sent me a router that doesn't work with a hub phone. I'm now considering whether the hassle of saying bye bye bt and joining a better service is worth it in the long run. Pros: Cons:
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