Mobile phone problems taster

Mobile phone problems

  • Dealing with mobile phone problems
  • Advice on how to complain
  • How to get a refund or exchange

What's in this guide

Your mobile phone rights

Essential information on your rights when you buy a mobile phone deal.

Complaining about mobile phone problems

Top tips on how to complain to retailers and manufacturers.

Sample complaint letters for mobile phone problems

Templates to help you complain to a mobile retailer.

Premium rate phone numbers

Expert advice on how to avoid premium rate numbers and hidden costs.

Returning your mobile phone

Information and advice on getting a refund on your mobile phone.