Shop safely online If things go wrong
Contact the website, explain what the problem is, what you want done about it and set a deadline.
If you're still not satisfied, write to the head office, addressing your letter to the customer services manager. If none of this works, the following websites may be of use:
- Citizens Advice Bureaux www.citizensadvice.org.uk
- Law Centres www.lawcentres.org.uk
- Ombudsman www.bioa.org.uk
- Trading Standards www.tradingstandards.gov.uk
- Econsumer.gov www.econsumer.gov
Also check out the Which? guide to online shopping and catalogue problems.