Best sites for buying books, CDs and DVDs October 2011
Sites selling books, CDs and DVDs rated
The UK's biggest survey of online shops reveals the best sites for buying books, CDs, DVDs and video games. Each site has ratings for price, product stock, website usability and delivery, as well as a Which? Customer Score.
The table below reveals the best and worst sites for buying books, CDs and DVDs, ranking 17 sites as part of the UK's biggest survey of online shops.
The websites are ranked in order of their Which? Customer Score, which combines customer satisfaction with how likely you'd be to recommend the site to a friend.
The score table reveals how highly Amazon.co.uk is rated by its customers, as well as supermarkets and high street chains with an online presence.
Which? members can log in to view the results in the table below. If you're not already a subscriber, sign up to get full access for just £1.
| Books CDs and DVDs | |||||||
|---|---|---|---|---|---|---|---|
| Shop | Sample size | Website usability | Product stock | Delivery | Price | Returns process | Customer score |
| Abebooks.co.uk | 317 |  | | | | | |
| Amazon.co.uk | 3849 | | | | | | |
| Asda.com | 52 | | | | | | |
| BBCShop.com | 114 | | | | | | |
| BookDepository.co.uk | 186 | | | | | | |
| CDWow.com | 52 | | | | | | |
| GAME.co.uk | 80 | | | | | | |
| HMV.com | 181 | | | | | | |
| Lovefilm.com | 134 | | | | | | |
| Play.com | 566 | | | | | | |
| Sainsburys.co.uk | 35 | | | | | | |
| Tesco.com | 123 | | | | | | |
| TheBookPeople.co.uk | 144 | | | | | | |
| Waterstones.com | 123 | | | | | | |
| WHSmith.co.uk | 72 | | | | | | |
| Zavvi.com | 46 | | | | | | |
To see the results for the other categories in our survey, click on the links to these reviews:
- Baby and child
- Clothes, shoes and accessories
- Cosmetics and toiletries
- DIY and gardening
- Electrical appliances
- Furniture and homewares
- Outdoor and leisure
To see the full list of all the sites in our online shops survey, with their ratings, Which? members can view our magazine article online.
How Which? ranks sites which sell books, CDs, and DVDs
The books, CDs, and DVDs category is one of eight featured in the UK's biggest survey of online shops.
Between July and August 2011, Which? surveyed 14,671 online members about the online shops they'd used to buy books, CDs and DVDs over the previous six months. The Customer Score is based on members' satisfaction with the site and their likelihood of recommending it to a friend.
Our respondents also rated price, product stock (including range and availability), website usability, delivery and returns (where applicable). These star ratings are displayed in the table.
To find the best high street shop for books, CDs and DVDs, see our review of the best shops for buying digital entertainment products.
