Set-top box reviews: Owners' views

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Some set-top boxes are rated highly by their owners but others receive very poor ratings

 

Set-top boxes Customer satisfaction score
BrandScore
Alba/Bush (Argos own brand)Subscriber only content
BT/ BT VisionSubscriber only content
GoodmansSubscriber only content
GrundigSubscriber only content
HumaxSubscriber only content
PanasonicSubscriber only content
PhilipsSubscriber only content
SamsungSubscriber only content
Sky / Sky+Subscriber only content
ThomsonSubscriber only content
TvonicsSubscriber only content
Virgin / Virgin +Subscriber only content

Table notes

Sample sizes: Alba/Bush (Argos own brand) (63), BT/ BT Vision (36), Goodmans (46), Grundig (30), Humax (250), Panasonic (51), Philips (81), Samsung (50), Sky / Sky+ (400), Thomson (37), Tvonics (53), Virgin / Virgin + (213). The total sample size was 1310.

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