Which? is committed to safeguarding the privacy of our users while providing the highest possible quality of service.
Welcome to the Which? privacy policy. Our Campaigns, Press and About us websites are operated by Consumers' Association trading as Which?. Which? Online, Which? Extra, the Which? Bookshop and all other Which? websites are operated by Which? Limited, and they are part of a larger range of products and services that we offer. The terms "Which?", "we", "us", or "our", refer to the operator of the website you're in.
Which? is committed to safeguarding the privacy of our users while providing the highest possible quality of service.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and any other regulations currently in force). We will not pass your data details (email, address, or telephone, cookie details etc.) to any third parties without your permission. We do not process the information collected from you outside the UK. If you have any requests concerning your personal information or any queries about these practices, please contact us.
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We collect the following information:
We process personal information collected via our websites for the purposes of:
As a result of ordering from us, your name and address may be added to a Which? mailing list. Which? offers a range of services and publications designed to keep you up to date on consumer issues. We'd like to contact you about these from time to time, as well as sending you our special promotions. Generally we will write, but may e-mail or telephone you, unless you prefer us not to. Please provide us with your instructions and contact details at Dept. DNP2, Which?, Castlemead, Gascoyne Way, Hertford, SG14 1YB.
A cookie is a piece of text which is stored by your browser on your computer's hard drive. A session cookie helps us analyse web traffic or lets us know when you visit a particular site. We use the software of a third party company on our web site to collect the data from a session cookie on our behalf. We use a session cookie when you access any Which? website to track patterns of behaviour of visitors to our site, to build up marketing profiles and understand browsing patterns or if you purchase something via our Which? online shop because it enables us to speed up the buying process by allowing use of a shopping basket.
We do not store your password or any other information in the cookie, or use it for any other purpose aside from tracking patterns of visitor behaviour to provide us with statistics. Our cookies do not contain any personal identifying information about you as a visitor, your location, your preferences or your financial activity. The data held in the session cookie is completely anonymised so we can not connect the cookie back to you as a user and it is deleted as soon as you leave the web site.
Most web browsers automatically accept cookies, though you can set most browsers to prevent this collection or access. General information about cookies is available for Netscape users and for Internet Explorer users. Which?'s use of cookies is fully compliant with all United Kingdom and EU data protection and data privacy regulations.
If you now wish to change your mind in respect of your information being used by our companies please notify us in writing by contacting Dept. DNE, Which?, Castlemead, Gascoyne Way, Hertford, SG14 1YB.
We know that our members, as well as those who receive our promotional material have a wide range of interests.
We do not make access available currently to third party organisations of your data for their marketing purposes. We would not, in any event, pass your email address, or any other details to any third parties without your explicit permission.
Cookies are sometimes used by our Shopping Partners, who are non Which? companies, when you access their web sites. You should be asked by the third party company when you access their web site whether you agree to their use of cookies and your data for commercial purposes according to their privacy policy.
If you have any queries about our privacy statement, requests concerning your personal information: either if you would prefer not to hear from us, or would like to find out more about our products and services, please contact us.
Which? Ltd. is registered in England, company registration number 677665 (VAT registration no. GB238534158), registered office 2 Marylebone Road, London, NW1 4DF.
Consumers' Association is registered in England No 580128, and is a registered charity No 296072, registered office 2 Marylebone Road, London, NW1 4DF.
