Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Campaigns | Broadband speed

Broadband media image 358534


BT Openreach under-investment is failing customers

BT is ‘significantly under-investing’ in Openreach, according to a Culture, Media and Sport Select Committee report.

The telecoms giant, which is also responsible for rolling out super-fast broadband across the UK, has been warned by MPs that unless the group reforms and addresses the under-investment then it should split from the Openreach network.

Reforms and remedies needed

The Committee estimates that BT’s super-fast broadband network has suffered under-investment of potentially hundreds of millions of pounds a year, with the group also failing to improve service levels in recent years.

The report said: ‘BT Group is exploiting the position of vertical integration to make strategic decisions that favour the group's priorities and interests, at the expense of its access infrastructure business.’

MPs have also complained that the regulator, Ofcom, has been ‘slow to introduce minimum service standards with financial penalties for Openreach’, and suggested tougher penalties could be imposed for poor service to encourage BT to improve.

Better service, better broadband

Our Director of Policy and Campaigns, Alex Neill, said:

‘It's clear that Ofcom must move quickly to make sure Openreach genuinely improves service for customers who have been let down for too long.

‘People now see telecoms as an essential service so Ofcom must work with the industry to raise standards, with faster, more reliable broadband and automatic compensation for consumers when things go wrong.’

We’ll be pushing for Ofcom to act swiftly and ensure that BT Openreach customers get the service they should expect and deserve.


A universal right to broadband

Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.


UK worst in Europe for delivering broadband speed promises

The UK is the worst in Europe for delivering the broadband speeds advertised by ADSL providers.

Virgin Media and SSE speak up against confusing broadband ads

Internet Service Providers Virgin Media and SSE have lent their support to our campaign against broadband ads that promise speeds that most customers will never see.

Virgin Media supports our broadband speed campaign

Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.


ASA tells BT to give accurate speed estimates

The ASA has upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve on their line.

Thanks for voting in our poll

Sorry, you’re wrong - the speeds quoted in broadband ads only need to apply to 10% of customers. Yes, just 10% of customers.
Take action

This campaign is now closed - sign up to help us win our next campaign

petition signatures
Help us reach 150,000

Recent Supporters

  • Chris about 13 hours ago
  • Wynford 5 days ago
  • Sue 6 days ago
  • alex 6 days ago
  • John 7 days ago