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Campaigns | Broadband speed

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A universal right to broadband

Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.


UK worst in Europe for delivering broadband speed promises

The UK is the worst in Europe for delivering the broadband speeds advertised by ADSL providers.

Virgin Media and SSE speak up against confusing broadband ads

Internet Service Providers Virgin Media and SSE have lent their support to our campaign against broadband ads that promise speeds that most customers will never see.


Ofcom to review broadband, mobile and landline markets

12th March

Ofcom has announced an overarching review of the UK’s digital communication markets to ensure they’re meeting the needs of consumers.

The review will cover the broadband, mobile and landline markets – essential services with low levels of consumer trust and satisfaction.

With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s the right time for change.

A better deal for consumers

Our executive director, Richard Lloyd, comments:

‘The telecoms market is changing rapidly so it’s right for Ofcom to review whether it’s working for consumers, especially at a time when high profile mergers could result in less competition.’

More than 50,000 of you have joined our call to make sure advertised broadband speeds more closely match the actual experience of customers. Your actions have helped show Ofcom that it’s time to review this essential market. The regulator must now set out how it will deliver a better deal for consumers.


Virgin Media supports our broadband speed campaign

Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.


ASA tells BT to give accurate speed estimates

The ASA has upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve on their line.

Thanks for voting in our poll

Sorry, you’re wrong - the speeds quoted in broadband ads only need to apply to 10% of customers. Yes, just 10% of customers.

Simpler broadband switching to help customers

Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.


Have you ever haggled for a better broadband deal?

If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal.
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