Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.
Ofcom has announced an overarching review of the UK’s digital communication markets to ensure they’re meeting the needs of consumers.
The review will cover the broadband, mobile and landline markets – essential services with low levels of consumer trust and satisfaction.
With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s the right time for change.
Our executive director, Richard Lloyd, comments:
‘The telecoms market is changing rapidly so it’s right for Ofcom to review whether it’s working for consumers, especially at a time when high profile mergers could result in less competition.’
More than 50,000 of you have joined our call to make sure advertised broadband speeds more closely match the actual experience of customers. Your actions have helped show Ofcom that it’s time to review this essential market. The regulator must now set out how it will deliver a better deal for consumers.
Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.
Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.