Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Campaigns | Broadband speed

Broadband media image 358534
Success

A universal right to broadband

Today the Government announced plans to put access to broadband on a similar footing to other basic services, like water and electricity.

The plans would give you the legal right to request a connection to broadband with speeds of 10Mbps no matter where you live.

David Cameron said:

'Access to the internet shouldn't be a luxury; it should be a right - absolutely fundamental to life in 21st century Britain. That is why I'm announcing a giant leap in my digital mission for Britain.'

Our executive director Richard Lloyd said:

'Broadband is now essential to consumers' everyday lives so it's good to see the Prime Minister setting more ambitious plans for people to get faster broadband speeds no matter where they live.'

Greater transparency

The Government also promised to make sure that you have more information about the service you're getting and can expect.

Richard Lloyd added:

'Our research found that millions of households pay for broadband speeds they never get. Giving consumers better information will help them to take action if they don't get the service they are paying for.'

News

UK worst in Europe for delivering broadband speed promises

The UK is the worst in Europe for delivering the broadband speeds advertised by ADSL providers.
News

Virgin Media and SSE speak up against confusing broadband ads

Internet Service Providers Virgin Media and SSE have lent their support to our campaign against broadband ads that promise speeds that most customers will never see.
Success

Virgin Media supports our broadband speed campaign

Virgin Media has come out in support of our campaign to end confusing advertising of broadband speeds.

News

ASA tells BT to give accurate speed estimates

The ASA has upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve on their line.
News

Thanks for voting in our poll

Sorry, you’re wrong - the speeds quoted in broadband ads only need to apply to 10% of customers. Yes, just 10% of customers.
Success

Simpler broadband switching to help customers

Ofcom has announced measures to make it easier for customers to switch their landline and broadband provider in one simple step.

News

Have you ever haggled for a better broadband deal?

If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal.
News

UK broadband less than half of advertised speeds

Average broadband download speeds are still less than half of advertised headline speeds, a large-scale Ofcom speed test has revealed.
News

Thanks for voting in our poll

You’re right – the speeds quoted in broadband ads only need to apply to 10% of customers. You’re in the small minority of people who know about this rule.
Take action

This campaign is now closed - sign up to help us win our next campaign

125,762
petition signatures
Help us reach 150,000

Recent Supporters

  • Eddie 1 day ago
  • Chris 2 days ago
  • Wynford 7 days ago
  • Sue 8 days ago
  • alex 8 days ago