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Campaigns | Fuel claims

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No plan for VW to compensate customers in Europe

Volkswagen has announced that £4.8bn has been set aside to cover the recall costs for cars impacted by the rigged emissions tests, but there are no plans to compensate affected VW owners in Europe.

This comes despite US Volkswagen customers being promised compensation of $500, with a further $500 in credit vouchers.

It is estimated that around 11 million cars are affected worldwide, with 8.5 million in Europe. Over 1 million people are reported to own cars affected by the emissions scandal in the UK, including Volkswagen, Audi and Skoda owners.

In our survey of more than 2,000 VW diesel owners last month, nine in 10 think people impacted by the emissions scandal thought that they should get compensation.

VW owners deserve better

Our executive director Richard Lloyd said:

'​It is outrageous that Volkswagen is ruling out compensation for European customers​ even before the results of the​ official investigation. British consumers deserve better so we ​urge Volkswagen to reconsider and if they won't, then the UK Government should urgently look at avenues for redress.'

If you agree that British consumers deserve a better deal then please sign our petition.


Your calls for action picked up by MP

During the Environmental Audit Committee's hearing, John McNally MP recently referred to our Fuel Claims campaign and its supporters when he questioned the Government on its actions in light of the emissions scandal.

Public trust in the car industry badly damaged

The effect of the VW scandal has spread beyond just those affected to owners of other cars.

Government plans to launch investigation into vehicle emissions

The government today said that it planned to launch an investigation into vehicle emissions.

2012-07-02 Call centres undercover bbc panorama external news bloc


Our tests show eco cars are not as eco as they claim

Of all the cars we tested in 2012, the ultra-efficient small cars showed the greatest difference between our own mpg tests and the EU tests used by manufacturers.
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