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Campaigns | Dodgy deliveries

Deliveries media image 382405


Delivery firms up their game

We asked thousands of people about their experiences of online shopping and we can now reveal which delivery companies leave a smile on your face.

At the top of the table is DPD with a customer score of 81%. It informs customers of their one-hour delivery slot in advance and lets them communicate with the driver in real-time if they won’t be home.

Coming second are private, local and independent couriers, as well as Royal Mail. At the bottom of the table is Fedex.

With all companies achieving customer scores of more than 70%, we’re closing our Dodgy Deliveries campaign, but we’ll continue to keep an eye on how they perform.

In the meantime, if you’re experiencing a dodgy delivery, read up on your consumer rights.

The Co-operative Electrical backs our campaign

The Co-operative Electrical agrees that deliveries should be first class, first time.

The oddest place you’ve found a delivery

A delivery being left outside without your consent is bad enough, but what about when your parcel is left in your recycling bin or thrown over the fence? Or even worse, thrown on to your roof?

Online shopping marred by bad deliveries

Our survey finds that a third of all online shopping issues concern delivery of the item.
Take action

Our dodgy deliveries campaign is now closed

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