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Campaigns | Unlock mobile phones

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A step closer to easier mobile switching

Ofcom has begun consulting on proposals to make it easier for you to switch mobile phone deals.

Ofcom's consultation seeks views on a number of switching options, such as placing the responsibility for the switch entirely on your new mobile provider. This is exactly what we've been calling for with our Unlock Better Mobile Deals campaign, which is now supported by more than 70,000 people.

Our executive director, Richard Lloyd, said:

'It’s good to see Ofcom taking long awaited steps to make switching mobile companies easier.'

Make switching simpler

Ofcom's research shows that only 6% of people on a mobile phone contract switched providers last year. The whole process should be simplified by removing the need for you to contact your existing provider to switch. We want to see this measure implemented swiftly to bring switching in the mobile sector in line with how it already works with landline and broadband contracts.

Richard Lloyd adds:

'Phone companies should also alert customers when their contracts are about to end and unlock handsets for free to promote switching and competition.'

If you agree with Richard and our campaign, make sure to sign our petition if you haven't already!


Vodafone, EE and Three respond

Yesterday we revealed that mobile customers are collectively overpaying by £355m a year for handsets they’ve already paid for. Read how the main offenders - Vodafone, EE and Three - responded to our call for action.

New cap for lost or stolen phones falls short

The Government has announced a new voluntary agreement with five major mobile operators to tackle shock phone bills.


Win! EE cuts mobile unlocking fees

27th February

Victory for mobile unlocking in the US - what about in the UK?

All mobile operators in the US now have to unlock mobile phones and tablets at the end of your contract. In the UK, we want providers to follow the US’s lead and make switching easier by unlocking handsets automatically for free.

Mobile users should not foot bill for fraud

We're calling on Britain's biggest mobile phone operators to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen.

New protections against mobile phone bill shock

New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.


Have you bartered for a better mobile deal?

When your mobile phone starts to slow down and it generally begins to look a bit tired, you may be looking to upgrade to a new handset. But how do you make sure you’re getting the best out of your upgrade?

Is it too difficult to unlock mobile phones?

A recent YouGov survey for mobile operator Giffgaff finds that almost a third of mobile users aren’t sure if liberating your handset (from the network it’s initially locked to) is legal.
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