Ofcom today published a guide on how the major mobile providers lock and unlock phones.
Ofcom’s guide features tables on which providers lock mobile phones and how much it will cost you to unlock them. There is lots of variation in what different companies do, highlighting how confusing it can be for consumers.
Three Mobile and Giffgaff already sell all of their mobiles unlocked. However, others charge as much as £20 to get your phone unlocked – a process that can take as long as 28 days.
Our executive director, Richard Lloyd, said:
'Ofcom's research shows just what a minefield the unlocking policies of mobile phone firms are for consumers, with some companies charging up to £20 for the privilege.
"We want providers to either sell handsets unlocked or unlock them for free at the end of a contract, so people are able to switch to the best deal for them.'
We think all handsets should be unlocked for free – if you agree, make sure to sign our petition and share it with your friends.
New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.