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Campaigns | Unlock mobile phones

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Update

Queen’s Speech delivers a win for our Unlock Mobiles campaign

23rd March

The Queen’s Speech today announced a plan to make switching mobile phone providers easier.

The Queen today delivered her 65th speech to parliament, where she set out the government’s legislative plans, including 20 Bills.

One of these is the Digital Economy Bill, which includes a win for our Unlock Mobiles campaign.

Easier mobile switching

Earlier this year Ofcom proposed to make switching easier, including a proposal for ‘gaining provider-led’ switching. This simply means that the responsibility of the switch is entirely in the hands of your new provider. Just like when switching bank or energy supplier, you won’t need to contact your existing provider to swap mobile providers.

This is something we’ve been campaigning for over the years, with the backing of more than 75,000 supporters. And now the government has included exactly this in its Digital Economy Bill, as announced in the Queen’s Speech today.

Thank you to all of our supporters for helping make this happen. We now need to see this change come into effect as soon as possible.

Success

Win! EE to drop all unlocking fees

EE has announced that it will be dropping all fees to unlock mobile phones.

News

Vodafone, EE and Three respond

Yesterday we revealed that mobile customers are collectively overpaying by £355m a year for handsets they’ve already paid for. Read how the main offenders - Vodafone, EE and Three - responded to our call for action.
News

New cap for lost or stolen phones falls short

The Government has announced a new voluntary agreement with five major mobile operators to tackle shock phone bills.

Update

Win! EE cuts mobile unlocking fees

27th February
Success
News

Victory for mobile unlocking in the US - what about in the UK?

All mobile operators in the US now have to unlock mobile phones and tablets at the end of your contract. In the UK, we want providers to follow the US’s lead and make switching easier by unlocking handsets automatically for free.
News

Mobile users should not foot bill for fraud

We're calling on Britain's biggest mobile phone operators to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen.
Success

Utility Warehouse comes out in support of our campaign

On the day we call on mobile providers to do more to help people get the best deal, Utility Warehouse has come out in full support.

Andrew Lindsay, Chief Executive Officer of Utility Warehouse, said:

'We are delighted to support this Which? campaign to unlock better mobile deals for customers. It includes a number of elements where we have led the industry for many years, such as clearly showing members the cost of our Price Plans separately from the cost of our phones, and not locking any of our handsets.

'We particularly welcome the goal to make it easier for customers to port their number, by eliminating the need for them to first obtain a PAC code from their existing supplier; no such barriers to switching exist in the home phone, broadband or energy markets.

'Going forward, we will write to members before they reach the end of their contract with information on alternative deals; if they do nothing, we’ll continue to automatically reduce their monthly charge once their contract has ended and they have paid for their handset.'

This is great news for everyone who has supported our Unlock Mobiles campaign so far, and especially to Utility Warehouse customers. Now we need the rest of the mobile industry to follow suit.

Success

New protections against mobile phone bill shock

New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.

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