Which? uses cookies to improve our sites and by continuing you agree to our cookies policy

Campaigns | Unlock mobile phones

Unlock mobiles media image 360963


We call on mobile providers to unlock better deals

29th May

Today we launch our campaign to Unlock Better Mobile Deals. You shouldn’t be trapped in contracts that aren’t right for you, and we need your help to get the message through to providers.

Only four in 10 people trust their mobile phone company to put them on the best deal at the end of their contract. That’s why we’re calling on providers to proactively contact you about when your contract's about to end, along with details of the best deals for your usage.

Unlock mobiles phones for free

Then we come to the issue of locked phones. Mobile companies can charge people as much as £20 to unlock their phones and will often only do so when asked, which can hold you back from switching providers.

Two thirds of mobile users think that’s unfair, including our supporter Pat:

'Two months after I left T-Mobile they refused to unlock my phone as I'm not an active customer. They should have automatically unlocked it when I left. I basically feel like I have been used.’

We want providers to unlock handsets for free when contracts end, and to sell pay-as-you-go handsets unlocked from the get go.

Send mobile companies a message

Our executive director Richard Lloyd said:

‘Mobile phones are an essential part of daily life for many people and consumers shouldn’t be locked into contracts that do not suit their usage.

‘We want to send a message to mobile phone companies that they should help customers get a better deal by alerting people that their contracts are about to end and by unlocking handsets for free.’

So if you’re sick of being locked into a mobile contract that’s not right for you, sign our petition and get your friends and family to take action too.


New protections against mobile phone bill shock

New proposals from the Government will protect consumers from huge bills run up on stolen mobiles.


Have you bartered for a better mobile deal?

When your mobile phone starts to slow down and it generally begins to look a bit tired, you may be looking to upgrade to a new handset. But how do you make sure you’re getting the best out of your upgrade?

Is it too difficult to unlock mobile phones?

A recent YouGov survey for mobile operator Giffgaff finds that almost a third of mobile users aren’t sure if liberating your handset (from the network it’s initially locked to) is legal.
Take action

This campaign is now closed - sign up to help us win our next campaign

petition signatures
Help us reach 80,000

Recent Supporters

  • James 3 days ago
  • Linda about 1 month ago
  • Ciara about 1 month ago
  • Diana about 2 months ago
  • Gary about 2 months ago