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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts


Win! ICO issues £400,000 record fine to cold-call firm

11th May

The Information Commissioner’s Office (ICO) has fined a cold-calling company a record £400,000.

The ICO deemed Keurboom Communications to be in breach of privacy laws by making over 100 million nuisance calls. The unsolicited calls related to road-accident and insurance policy compensation.

Over 1,000 complaints were made about the now insolvent Bedfordshire-registered company. The ICO has said it is committed to recovering the fine despite Keurboom no longer operating.

This is a win for the Calling Time on Nuisance Calls campaign as we continue to see more and more cold-calling companies held to account for malpractice.

Responding to the record fine, Alex Neill, Which? Managing Director of Home Products and Services, said:

‘Nuisance calls are a menace, so it's right that the companies making them are held to account and hit with big fines.

‘The next Government should swiftly bring in new powers holding directors personally accountable for these unlawful calls.’

The news of this record fine comes just seven months after the ICO announced that directors of nuisance call companies face personal fines of up to £500,000. This was one of the asks of our Calling Time on Nuisance Calls campaign and was another subsequent win for Which?. However, such action is yet to be taken.

To date, more than 500,000 people have signed to support the Which? campaign calling time on nuisance calls and texts.

Find out what you can do to avoid nuisance calls by reading our online guide.


Record £350,000 fine for PPI nuisance calling firm

The Information Commissioner’s Office (ICO) has hit a lead generation company with a record £350,000 fine for making millions of nuisance calls.


Win! New BT service to block nuisance calls

11th February

In a win for our Calling Time on Nuisance Calls campaign, BT is to launch a free service that will block nuisance calls before they get to you.

BT has announced a new service aimed at diverting millions of nuisance calls, which is set to launch later this year. BT has said that it will harness huge computer power to analyse and monitor calls to the company’s 10 million domestic customers and identify any patterns of callers.

Any rogue numbers will then be diverted to a junk voice box, which BT estimates will affect up to 25m unwanted calls a week.

BT customers will also be able to divert calls themselves to a ‘blacklist’.

Tackling nuisance calls at source

BT’s chief exec John Petter said:

‘We are delighted to have made this major breakthrough. Now we are able to announce that we are working to identify and tackle huge numbers of [nuisance] calls in the network.’

Our executive director Richard Lloyd said:

‘People are fed up with being bombarded with unwanted calls so this is a step in the right direction for millions of BT customers.’

We now need to see more action taken by the industry and Government to help reduce the anxiety caused by unsolicited calls. You can help by joining more than 300,000 others by signing our petition to call time on nuisance calls.


Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.

SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.

26th October 26 Oct

Nuisance calls debated in Parliament

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