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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

Update

Win! Government announces Action Plan on nuisance calls

30th March

The Government today announced a Nuisance Calls Action Plan thanks to your call for action.

The Action Plan is the first comprehensive and co-ordinated effort to tackle this menace. It includes the following new measures:

• Lowering the threshold for the ICO to take action against cold calling firms– calls will only have to cause annoyance rather than ‘substantial distress’.
• New regulations to let Ofcom and the ICO share information on rogue companies.
• The Ministry of Justice will consult on whether PPI cold callers should face fines of up to 20% of their annual turnover.
• Which? to lead a task force reviewing how people consent to receive marketing calls.

Culture secretary Maria Miller declared that 'nuisance calls must stop':

‘People need to feel safe and secure in their homes. The rules are clear – people have the right to choose not to receive unsolicited marketing calls.  We will work to ensure their choice is respected.’

Which? to head up task force

Our campaign found that people are often unaware that they’ve given permission to be contacted by a company for marketing purposes. The task force will bring together regulators, consumer and industry experts. Our executive director Richard Lloyd said:

‘Millions of consumers are bombarded by these calls, often because they weren't aware that their personal information might be used in third party marketing, so I'm delighted to be chairing a task force of experts to review how consumers give and withdraw their consent to be contacted.

‘We now look forward to regulators using their new powers to help stop this growing problem. It's also important that people continue to report complaints so regulators can crack down on companies who break the rules.’

This victory came about thanks to your support for our campaign – congratulations and we hope the scourge of nuisance calls is on its way out.

News

Lee Beaumont turns the tables on cold callers with an 0871 number

Our Which? Conversation regular Lee Beaumont’s story of using a premium rate 0871 number to charge nuisance callers has gone global
News

SSE and Eon promise to end unsolicited calling

Two energy companies today announced that they will end unsolicited calls to potential customers! SSE announced its move away from cold calling first, with Eon following soon after.
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