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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts


Win! Government funds call blocking for the vulnerable

6th April

Our Calling Time On Nuisance Calls has claimed another landmark victory.

Under plans announced today by the Prime Minister, nuisance callers will soon be blocked from contacting the most vulnerable in society. Theresa May is promising to provide susceptible members of the public, including the elderly, with the technology to do exactly that.

As part of the project, which is expected to cost £500,000, hi-tech call-blocking systems will be installed in the homes of some of the most vulnerable people in the UK.

trueCall devices block a range of calls including all recorded messages, silent calls and calls from numbers the homeowner has pre-identified as unrecognised.

The NHS, National Trading Standards and local councils will collaborate to identify and prioritise the most-at-risk individuals to ensure those requiring protection receive it promptly.

In a similar trial scheme piloted by the National Trading Standards scams team in 2016, 93% of participants said they felt safer in their homes, including one person who was previously duped into paying a scam caller £150,000.

In a press release from Number 10, the Prime Minister said:

‘We want to create a fairer society by cracking down on unscrupulous practices which target the most vulnerable.

‘This new, targeted scheme is the latest step in the government’s fight against nuisance calls, protecting those who are most at risk, including those with dementia.

‘We have seen people tricked out of thousands of pounds by scam callers and this government is determined to clamp down on their activities once and for all.’

Responding to the government’s plans, Alex Neill, our Managing Director of Home Services, said:

’It's right that the government takes action to help vulnerable people. Nuisance calls are a modern menace, so it's right that the government takes action to help vulnerable people who continue to be bombarded with them.

‘Government now needs to bring in as soon as possible its promised action to hold directors personally accountable when their company makes these unlawful calls.’

While this is an incredible victory in our efforts to halt the onslaught of nuisance calls many suffer week in, week out, there is still lots of work to do if we are to see the kind of success that protects many other sections of society.

We’ll be making sure the government carries out the plan it has set out today and more besides. Join the campaign and sign the petition above if you haven’t already done so.


Record £350,000 fine for PPI nuisance calling firm

The Information Commissioner’s Office (ICO) has hit a lead generation company with a record £350,000 fine for making millions of nuisance calls.

Massive £850,000 fine slapped on nuisance calling company

A company that bombarded people with nearly six million nuisance calls has been fined £850,000.

SSE backs our Calling Time campaign

SSE has put its full backing behind our Calling Time on Nuisance Calls campaign.

26th October 26 Oct

Nuisance calls debated in Parliament


SSE supports our nuisance calls campaign

Will Morris, group managing director, retail at energy company SSE, said:

'Nobody likes receiving a sales call they haven’t consented to, so we put a stop to it back in 2013. We’re not interested in harassing customers – we’re only interested in speaking to them on their own terms about products and services that are actually relevant to them. In the long run, it makes commercial sense as well as being the right thing to do. So we’re right behind this campaign and want to see more action to clamp down on nuisance calls.'

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