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Campaigns | Nuisance calls and texts

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Calling Time on Nuisance Calls and Texts

SSE and Eon promise to end unsolicited calling

Two energy companies today announced that they will end unsolicited calls to potential customers! SSE announced its move away from cold calling first, with Eon following soon after.

No more cold calling from SSE

SSE’s Managing Director Will Morris said:

'Nobody likes receiving a sales call out of the blue and so we are stopping it. It doesn’t matter that other energy companies still do it, or other industries for that matter, cold calling is not something that a company like SSE - committed to providing an excellent customer experience - should be doing any longer.

'We want to be a company that sells itself, one that is recognised for being the best in its sector and one that people choose to buy from. This decision to end unsolicited calls is part of becoming that company and demonstrates that we are dedicated to delivering what customers want.'

In future SSE's energy supply brands, including Southern Electric and Scottish Hydro, will only contact customers who they already have a relationship with or potential customers who have agreed to a call.

Eon stops unsolicited calls

Eon followed suit when we asked it to confirm its position. From Monday 19 August, Eon will stop all unsolicited sales calls and will only contact customers that have consented to be contacted.

Anthony Ainsworth, Sales and Marketing Director of Eon, said:

'This is the right thing to do. Over the last few months we’ve been working hard to make sure we truly understood how people feel about getting so called "cold calls" at home and although we were still putting things in place to make this happen behind the scenes, it is best that we speed things up and confirm today that we’ve stopped these telephone calls.'

Which?'s Richard Lloyd said:

'Our research shows the energy industry is one of the main culprits for cold calling, so it's good to see big suppliers ending unsolicited calls.'

We hope other energy companies will now follow SSE and Eon in stopping this nuisance.


Regulators announce a joint action plan against nuisance calls

In more good news for our campaign, the ICO and Ofcom have announced a formal partnership to take on nuisance calls and texts.


The government has announced plans to crackdown on nuisance calls and texts!

In a win for our 81,000 supporters, the government has announced plans to strengthen laws so that it's easier for regulators to punish nuisance calling companies.


Two companies from BBC Three's reality show fined for nuisance calls

BBC Three's new reality TV show - The Call Centre - has seen two of its feature companies fined a total of £225,000 by the ICO for making nuisance calls.

Mike Crockart MP to introduce our Bill to Parliament

We called on MPs to back our Bill to help resolve the problem of nuisance calls and texts. Edinburgh West Lib Dem MP Mike Crockart will introduce the Communication (Unsolicited Telephone Calls and tests) Bill to the House of Commons this week.
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