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Campaigns | Premium rate customer lines

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Mission statement

A new law - the Consumer Rights Directive – put a stop to pricey 084 and 087 customer helplines.Thanks to your support, the Government extended the ban to travel companies; the Cabinet Office called on public bodies to ditch them too; and the financial regulator is bringing the banks and insurers into line too.

Campaign wins

Thanks to your support, we’ve achieved all of our campaign goals!

- WIN 1: The Government extended the law banning costly calls to include travel companies.

- WIN 2: The Cabinet Office issued guidance requiring government departments to use geographic numbers for key public services, particularly those for vulnerable people.

- WIN 3: The Financial Conduct Authority plans to update its rules to prevent financial firms from using expensive customer phone lines.

Hitting the headlines

Take action

This campaign has closed

petition signatures
Help us reach 89,000

Recent Supporters

  • Bryan 6 months ago