Healthwatch England's report, 'Suffering in silence' calls the complaints system in health and social care 'utterly bewildering and largely ineffective'.
Which? executive director, Richard Lloyd, said:
'It’s essential for better public services that people speak up when things go wrong, but too often people don’t complain because they don’t think anything will change or they don’t know where to go.
'We welcome Healthwatch’s recommendations to improve the complaints system. The Government should introduce a unified public services ombudsman and allow super-complaints, as in private markets, as soon as possible. It’s vital that people are easily able to make their voices heard and feel confident their feedback will trigger action.'
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